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Terms & Conditions

Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

 Shopping with CrystalTec
  • You can order products displayed on this website on-line or by faxing/posting to us a completed copy of the CrystalTec order form. Our contact details can be found on our contact us page
  • If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
  • Our prices are shown on our website.
  • We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
  • You can pay by any, Visa or MasterCard credit card or by Switch, Solo or Visa Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
  • You may also pay by cheque or postal order if you wish. Please contact our Sales Team sales@crystaltec.co.uk make arrangements for payment using these alternative methods.
  • If your delivery address is outside the UK and you order online you must pay by credit card.
  • The prices displayed on our web site are in British pounds sterling.
  • We currently debit money from your credit/debit card account on the day of despatch.
  • We aim to deliver goods within 3 to 5 working days using our nominated courier. However, cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid.
Warranty & Returns
  • All goods are covered by a 12 month return to base warranty.
  • In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 14 days of the date of delivery in order for us to arrange a replacement or provide a refund.
  • In accordance with the Distance Selling Regulations, an order can be cancelled in writing within 7 working days of delivery if boxed with all original packaging intact, unused and in perfect condition, whereby a refund will be provided less the costs of carriage & handling.
  • Any goods returned under warranty and tested not faulty will be will be returned less the costs of carriage & handling.
  • We strongly advise that you retain all original packaging in case of a return, replacement or repair.
  • If a fault is reported after 14 days of purchase, you will need to contact a local authorised repair centre. Please note that although your warranty covers both parts and labour it does not cover the delivery and collection of the goods from the repairer and some service centres may charge for this. Any charge must be paid by you, the customer, directly to the service agent if applicable.
We aim to keep the returns process as simple as possible. For information regarding the returns procedure please contact our returns department via email: